Privacy Policy

Scope

This policy applies when you browse the Eagles website, create a supporter account, use fan features, subscribe to communications or contact Eagles.

Information we collect

• account details such as your email address, display name and protected password credential;
• supporter preferences, follows, saved stories, Fantasy Cricket entries and match interactions;
• newsletter and support-message details you choose to provide;
• integrity, safeguarding and whistleblowing report details, which may be submitted anonymously;
• World Cup interest details, including contact details, date of birth, country, favourite team, venue preferences and ticket interests;
• limited device, session and security information required to operate and protect the service;
• campaign, referral and privacy-safe advertising-conversion information when you consent to advertising and marketing technologies; and
• anonymous cookie-choice evidence, including a consent ID, category choices, choice source, browser privacy signal and timestamps.

Some fan features use a random browser identifier which is converted to a one-way value before it is stored. This helps limit repeat voting without asking for your name.

How we use information

We use information to provide accounts and personalised features, publish aggregated fan results, manage event interest and venue preferences, deliver requested communications, respond to support, assess integrity and safeguarding concerns, maintain security and improve the Eagles website. Where you consent, limited campaign and conversion information may also be used to measure approved advertising and promote Eagles events, content and supporter services.

Sharing and storage

Eagles may use contracted hosting, database, email and technical service providers to operate the website. With your consent, approved advertising services may also process campaign and device identifiers for measurement and promotion. Providers may process information only for the applicable services. We do not sell supporter personal information.

A display name may appear publicly only where a feature clearly says it will, such as an opted-in leaderboard. Email addresses are not published.

Confidential reports are restricted to authorised case handlers. Information may be shared with safeguarding, integrity, legal or public authorities where necessary to protect people, investigate serious wrongdoing or meet legal obligations.

Your choices and rights

You can update account preferences, unsubscribe from optional communications, change or withdraw cookie permissions, or permanently delete your account. You may contact Eagles to request access to or correction of personal information, subject to applicable law and identity verification.

Retention and security

We retain personal information only while it is needed for the purposes described here, legal obligations, security and dispute resolution.

Eagles maintains a documented retention schedule for website records. When an approved retention period ends, information is deleted or anonymised unless a legal hold, safeguarding need or other lawful obligation requires it to be kept longer.

We use access controls, encrypted connections, protected credentials and auditable administration controls, but no online service can guarantee absolute security.

Children

Children should use account and interactive features only with the involvement of a parent or guardian where consent is required. A parent or guardian may contact us about a child's information.

Contact us

For privacy questions or requests, email Eagles support. We may update this policy as the website or applicable requirements change and will publish the revised effective date here.